Shipping policy

⚠ Important Notice
Please read this shipping policy carefully before placing your order. Compressors and oversized equipment ship via freight carrier and have specific inspection requirements at the time of delivery.

At iComfort AC Supply, we are committed to getting your order to you safely and as quickly as possible. Because we ship heavy industrial parts including scroll compressors, reciprocating compressors, and oversized equipment, please take a moment to review how our shipping process works before placing your order.

Processing Time

Orders are typically processed within 1 to 2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day. Processing time does not include transit time.

Shipping Methods

We ship using trusted carriers including UPS, FedEx, USPS, and freight carriers depending on the size, weight, and destination of the item. Carrier selection is at our discretion based on the most reliable and cost-effective option for your order.

Freight Shipments

Large compressors, condensers, generators, and oversized equipment ship via freight carrier. Freight shipments require a signature at delivery.

Customers must inspect all freight shipments immediately at the time of delivery before signing, installing, or using the product. If any damage is noticed, customers must do the following:

Photograph the packaging and product immediately before moving or handling the item.

Note the damage on the delivery receipt before signing. Do not sign a clean receipt if damage is visible.

Report the damage to us within 24 hours of delivery at sales@icomfortacsupply.com or (337) 516-6891.

Retain all original packaging materials for carrier inspection. Do not discard any packaging until the claim is resolved.

⚠ Freight Damage Warning
Failure to report freight damage before installation or use may result in denial of freight claims, returns, refunds, or warranty coverage. Do not install or operate a damaged unit before contacting us first.

Liftgate Service

Some freight deliveries to residential addresses may require liftgate service to lower the shipment from the truck to ground level. Please notify us at the time of order if liftgate service is needed. Additional charges may apply.

Delivery Times

Estimated delivery times vary depending on product availability, shipping location, weather conditions, and carrier delays. We do not guarantee delivery dates. If you have a time-sensitive installation scheduled, please contact us before placing your order so we can give you the most accurate estimate for your specific item and location.

Address Accuracy

Customers are responsible for providing a correct and complete shipping address at checkout. iComfort AC Supply is not responsible for delays, losses, or additional shipping charges caused by incorrect or incomplete address information. Please double-check your shipping address before submitting your order.

Lost or Delayed Shipments

If your shipment appears delayed or lost in transit, contact us as soon as possible at sales@icomfortacsupply.com or (337) 516-6891. We will assist you through the carrier claim process and work to resolve the issue as quickly as possible.

Shipping Costs

Shipping costs are calculated at checkout based on item weight, dimensions, and delivery location. Heavy compressors and freight items may require a shipping quote before order confirmation. If your order requires a freight quote, we will contact you promptly after your order is placed.