Compressor Limited Warranty Policy
Compressor Limited Warranty Policy
Effective for all eligible compressor purchases from iComfort AC Supply | iComfort Air Conditioning and Heating LLC
📋 Warranty at a Glance
- Coverage Period: 90 days from the date the compressor is registered on our website
- What's Covered: Compressor part only, subject to approval
- Registration: Must be completed within 30 days of the ship date
- Installation Requirement: Licensed, certified, or properly qualified HVAC/R technician only
- NOT Covered: Labor, refrigerant, diagnostics, shipping, incidental or consequential damages
- Claim Contact: (337) 516-6891 | sales@icomfortacsupply.com
- Important: Do NOT return, scrap, or dispose of any compressor without written authorization
1. Limited 90-Day Warranty
iComfort AC Supply provides a limited 90-day compressor warranty on eligible compressor purchases. The 90-day warranty period begins on the date the compressor is registered on our website.
This warranty covers the compressor part only, subject to approval and full compliance with all terms and conditions stated in this policy.
2. Warranty Registration Required
Warranty coverage is not automatic. To activate warranty eligibility, the customer must register the compressor on our website within 30 days of the ship date.
| Required Registration Information |
|---|
| Order number |
| Customer name and contact information |
| Compressor model number and serial number |
| Installation date |
| Installing company name and installer information |
| Compressor nameplate photo |
| Installation photos |
| Startup documentation (if requested) |
Warranty registration also requires proof that installation was completed by a licensed, certified, or properly qualified HVAC/R technician or HVAC/R company. Failure to complete registration or provide required documentation may result in denial of warranty coverage.
3. Licensed or Certified Installation Required
Compressor warranty coverage requires installation by a licensed, certified, or properly qualified HVAC/R technician or HVAC/R company.
The installer is responsible for verifying proper compressor compatibility, system condition, installation procedures, evacuation, charging, electrical requirements, and startup operation.
4. Technician Compatibility Verification
Final compressor compatibility must be verified by the licensed HVAC/R technician before purchase and installation. This includes, but is not limited to:
| Compatibility Factor | Description |
|---|---|
| Model Number | Must match system requirements |
| Refrigerant | Type and compatibility with system |
| Voltage | Match nameplate voltage rating |
| Phase | Single-phase or three-phase as required |
| Capacity / BTU / Tonnage | System design capacity |
| Oil Type | Mineral oil, POE, or as specified |
| Application | Residential, commercial, etc. |
| Electrical Requirements | MCA, MOP, wiring |
| Physical Dimensions | Physical fit in equipment |
| Suction & Discharge Connections | Pipe sizing and orientation |
| System Condition | Clean, uncontaminated, properly prepared |
5. Inspection Before Installation
The customer and installer must inspect the compressor before installation. Do not install the compressor if any of the following are present:
- Visible shipping damage
- Incorrect model number
- Wrong voltage or phase
- Wrong refrigerant type
- Damaged terminals or tubing
- Missing parts
- Modified or altered compressor
- Removed or damaged nameplate
- Any other concern with the product
6. What the Warranty Covers
If approved, the warranty covers the compressor part only. At iComfort AC Supply's discretion, approved warranty coverage may be handled by:
| Resolution Option |
|---|
| Replacement compressor |
| Repair |
| Store credit |
| Supplier / manufacturer warranty claim support |
| Another approved resolution at iComfort AC Supply's discretion |
No labor, refrigerant, diagnostics, shipping, or any other associated costs are included unless specifically authorized in writing by iComfort AC Supply.
7. What the Warranty Does NOT Cover
The following are expressly excluded from warranty coverage:
- Labor
- Diagnostics
- Service calls
- Refrigerant / Freon
- Refrigerant recovery or recharge
- Filter driers
- Contactors
- Capacitors
- Relays
- Overload protectors
- Wiring
- Copper fittings or brazing materials
- Nitrogen / vacuum service
- Oil
- Shipping (unless approved in writing)
- Return freight (unless approved in writing)
- Installation materials
- Lost food or inventory
- Lost business income
- Downtime
- Emergency service
- Property damage
- Third-party charges
- Incidental damages
- Consequential damages of any kind
8. Warranty Denial Conditions
Warranty claims may be denied if failure is caused by or related to any of the following:
| Denial Condition | Denial Condition |
|---|---|
| Improper installation | Contaminated system |
| Wrong compressor selection | Acid or moisture in system |
| Wrong refrigerant | Burnout contamination |
| Wrong voltage or phase | Failure to replace filter drier |
| Improper wiring | Failure to properly evacuate system |
| Electrical surge / low or high voltage | Failure to flush system after burnout |
| Phase loss or phase imbalance | Physical damage |
| Short cycling | Unreported shipping damage |
| Floodback or liquid slugging | Removed or damaged serial number |
| Oil loss or poor oil return | Modified or altered compressor |
| Overheating | Use outside manufacturer limits |
| Improper refrigerant charge | Failure to follow manufacturer instructions |
| Improper superheat or subcooling | Failure to provide required documentation |
| System restriction or dirty condenser | Poor airflow or fan failure |
| TXV or metering device failure | Wrong application |
9. System Contamination Exclusion
Compressors installed into contaminated systems, acid systems, moisture-contaminated systems, burnout-contaminated systems, or improperly prepared systems are not covered under any warranty.
It is the installing technician's responsibility to verify system cleanliness, proper evacuation, filter drier replacement, refrigerant charge, and proper startup before operating the compressor.
10. Shipping Damage Policy
Customers must inspect all shipments immediately at delivery. If damage is noticed, the customer must:
| Step | Action Required |
|---|---|
| 1 | Photograph the packaging and product immediately |
| 2 | Note the damage on the delivery receipt before signing, if possible |
| 3 | Report damage to iComfort AC Supply within 24 hours of delivery |
| 4 | Retain all original packaging materials for inspection |
11. Warranty Claim Process
To initiate a warranty claim, contact iComfort AC Supply before returning, removing, scrapping, or disposing of the compressor.
| Documentation That May Be Required |
|---|
| Order number and warranty registration confirmation |
| Compressor model number and serial number |
| Compressor nameplate photo and installation photos |
| Installer information and proof of licensed installation |
| Startup documentation |
| Electrical readings |
| Refrigerant pressure readings |
| Superheat / subcooling readings |
| Megohm test results (if requested) |
| Failure description, photos, or videos |
| Any other information requested for claim review |
12. Return Authorization Requirement
No warranty return is accepted without a written Return Authorization from iComfort AC Supply. Returns received without authorization may be refused or returned at the customer's expense. If a return is approved, the compressor must be packaged properly and shipped according to iComfort AC Supply's instructions.
13. Limitation of Liability
iComfort AC Supply's total liability under this warranty is limited to the compressor part only, if approved. iComfort AC Supply is not responsible for labor, refrigerant, lost business, lost product, lost inventory, downtime, property damage, incidental damages, consequential damages, third-party charges, or any other cost related to compressor failure, installation, removal, replacement, or system operation.
14. Extended Warranty & Compressor Protection Plans
Extended warranty or compressor protection plans may be available for eligible compressor purchases. These plans are separate from the standard 90-day limited warranty and may require separate purchase, registration, approval, and compliance with the written terms of the selected protection plan.
| Plan | Price |
|---|---|
| 1 Year Protection Plan | $179 |
| 2 Year Protection Plan | $358 |
| 3 Year Protection Plan | $499 (price locked) |
Extended plans do not automatically include labor, diagnostics, refrigerant, shipping, system contamination, or installation materials unless specifically stated in the written protection plan terms. Customers should review available protection plan options before purchase and retain all order, installation, and warranty registration documentation.
15. Policy Changes
This warranty policy is subject to change without notice. The warranty terms in effect at the time of purchase apply.
Frequently Asked Questions
Q: Is the warranty automatic when I buy a compressor?
No. Warranty coverage is not automatic. You must register the compressor within 30 days of the ship date and meet all installation and documentation requirements to activate eligibility.
Q: Can a homeowner install the compressor and still get warranty coverage?
No. Warranty coverage requires installation by a licensed, certified, or properly qualified HVAC/R technician or company. Compressors installed by homeowners, handymen, or unlicensed individuals may not qualify.
Q: Does the warranty cover labor to remove and replace the compressor?
No. Labor, diagnostics, service calls, refrigerant, and all associated installation costs are expressly excluded from warranty coverage unless specifically authorized in writing by iComfort AC Supply.
Q: What if my compressor arrives damaged?
Do not install it. Photograph the damage immediately, note it on the delivery receipt, retain all packaging, and report it to iComfort AC Supply within 24 hours of delivery. Installing a visibly damaged compressor may void warranty eligibility.
Q: Can I return the compressor if I decide it's defective?
A return applies to an eligible unused, unopened compressor before installation, within 30 days of delivery. Once a compressor is installed, any claim is handled under our 90-day limited warranty rather than as a return, provided the compressor was registered and installed by a licensed HVAC/R technician in accordance with manufacturer specifications, subject to the existing warranty terms and exclusions. No return is accepted without written Return Authorization from iComfort AC Supply. Contact us before removing, scrapping, or returning any compressor. Unauthorized returns will not be accepted.
Q: Is the system being clean and properly evacuated my responsibility?
Yes. The installing technician is fully responsible for verifying system cleanliness, proper evacuation, filter drier replacement, and correct refrigerant charge before startup. Compressors installed into contaminated systems are not covered under any warranty.
Q: Are extended protection plans available?
Yes. iComfort AC Supply offers 1-year, 2-year, and 3-year compressor protection plans available for eligible purchases. These are separate from the standard 90-day warranty and require separate purchase and registration.
Questions? We're Here to Help.
Contact iComfort AC Supply for warranty registration, claims, or any questions about your compressor purchase.
📞 (337) 516-6891 | 📧 sales@icomfortacsupply.com
iComfort AC Supply | iComfort Air Conditioning and Heating LLC | Abbeville, Louisiana
This policy is provided by iComfort AC Supply, operated by iComfort Air Conditioning and Heating LLC. Policy terms are subject to change without notice.