Refund policy
At iComfort AC Supply, we stand behind every product we ship. This policy is designed to be clear and fair — protecting our customers and maintaining the quality standards our parts demand.
Return Window
Returns are accepted within 90 days of delivery for eligible items only. Items outside this window will not be accepted under any circumstances.
Return Eligibility
To qualify for a return, items must be unused, uninstalled, and undamaged, and returned in their original packaging.
The following items are not eligible for return unless approved in writing by iComfort AC Supply:
- Installed compressors or electrical parts
- Special-order and custom-order items
- Generators
If you are unsure whether your item qualifies, contact us before shipping anything back.
How to Request a Return
All returns require prior authorization. Do not ship anything back without contacting us first — unauthorized returns may be refused upon arrival.
Email: sales@icomfortacsupply.com
Phone: (337) 516-6891
Restocking Fees
Restocking fees apply to all approved returns and are based on the condition of the item received at the time of inspection.
| ITEM CONDITION AT RETURN | RESTOCKING FEE |
|---|---|
| Returned in original condition, unused and undamaged | 15% |
| Returned with missing parts, damaged packaging, or minor damage | 50% |
| Installed, used, heavily damaged, altered, or returned incomplete | No refund |
Compressor Installation and Warranty Policy
All compressors must be installed by a licensed HVAC/R technician. Proof of professional installation may be required to support any warranty claim.
Warranty coverage does not include any of the following:
| EXCLUSION | EXAMPLES |
|---|---|
| Installation-related costs | Labor, refrigerant, shipping |
| Improper installation | Incorrect voltage, incorrect refrigerant |
| Electrical damage | Power surges, wiring faults |
| System contamination | Acid contamination, floodback |
| Misuse or unauthorized changes | Negligence, unauthorized modifications |
Compressors showing evidence of any of the above conditions will not be considered for warranty coverage.
Freight Damage and Inspection Policy
Inspect all freight shipments immediately at delivery — before signing, before installing, and before use. If damage is found, follow these steps:
| STEP | ACTION REQUIRED |
|---|---|
| 1 | Photograph the damage immediately before moving the shipment |
| 2 | Report the damage to us within 24 hours of delivery |
| 3 | Retain all original packaging until the claim is fully resolved |
Freight damage that is not reported prior to installation may be denied. Once a product is installed, iComfort AC Supply cannot accept responsibility for damage that occurred during shipping.
Extended Protection
Extended protection pricing is available on compressors valued at $5,000 or below. For compressors above $5,000, contact us directly for custom protection pricing.
Refund Processing
Once a returned item is received and inspected, approved refunds are issued to the original payment method. Processing time may vary depending on your bank or card issuer.
Have questions about a return or a shipment? Contact our team at sales@icomfortacsupply.com or call (337) 516-6891. We are here to help you get it resolved.